topic Re: Deliver Router to Alternate Address in My Order

Deliver Router to Alternate Address

JodbyBerundi — Tue, 21 Jun 2022 09:12:49 GMT

I'm moving into a student house in a few weeks and have signed up with Plusnet to get broadband for the new property. I have been told that my new router will arrive a few days before my service is due to go live, but there's a high likelihood the existing tenants will still be living there when this happens. Therefore I was wondering if I could get the router delivered to my home address instead of the new student house?

Re: Deliver Router to Alternate Address

notcloud — Wed, 22 Jun 2022 21:25:57 GMT

Personally PN couldn`t do it for me as I work a 6 day week normally and I am never home to collect parcels.

Re: Deliver Router to Alternate Address

Gandalf — Thu, 23 Jun 2022 11:00:26 GMT

Hi there,

Absolutely, we can deliver your router to your home address.

Could you reply to the ticket I've created on your account Here with the address? I'll then arrange this for you.

Re: Deliver Router to Alternate Address

billybudd — Mon, 26 Sep 2022 09:13:20 GMT

Good morning,

I have the same issue. I have just placed an order for broadband at a property that is currently unoccupied and I need the router to be sent to my home address. Can someone please help?

Josh

Re: Deliver Router to Alternate Address

TheMightyAJ — Mon, 26 Sep 2022 10:29:25 GMT

Hi @billybudd,

Thanks for reaching out to us! I've raised a support ticket on your account concerning this, which can be accessed here. Please let me know once you've had a chance to read and respond to the ticket and I'll get back to you as soon as possible

Re: Deliver Router to Alternate Address

billybudd — Mon, 26 Sep 2022 10:54:54 GMT

Thank you Alex, I have responded to the ticket you raised.

Re: Deliver Router to Alternate Address

TheMightyAJ — Mon, 26 Sep 2022 11:55:45 GMT

No worries, I've picked this back up now. Just let me know if there's anything else we can help out with and I'll be happy to assist

Re: Deliver Router to Alternate Address

billybudd — Mon, 26 Sep 2022 12:22:46 GMT

Thanks, that's perfect.