https://community.plus.net/t5/My-Order/Still-awaiting-new-router/m-p/1889499#M24637 <P>I agreed a new contract at the beginning of August and was promised a new router free of any charges due to a mix-up in my renewal quote. The router never arrived. I would have raised this issue with Plusnet earlier but have recently had a family bereavement. I have now been trying to phone at various different times of the day for the last two weeks to speak to someone but can never get through. I tried the web chat too but the robotic answers were usless. Is there a problem with the supply of these routers?</P> Fri, 23 Sep 2022 19:45:57 GMT shushyb99 2022-09-23T19:45:57Z https://community.plus.net/t5/My-Order/Still-awaiting-new-router/m-p/1889499#M24637 <P>I agreed a new contract at the beginning of August and was promised a new router free of any charges due to a mix-up in my renewal quote. The router never arrived. I would have raised this issue with Plusnet earlier but have recently had a family bereavement. I have now been trying to phone at various different times of the day for the last two weeks to speak to someone but can never get through. I tried the web chat too but the robotic answers were usless. Is there a problem with the supply of these routers?</P> Fri, 23 Sep 2022 19:45:57 GMT https://community.plus.net/t5/My-Order/Still-awaiting-new-router/m-p/1889499#M24637 shushyb99 2022-09-23T19:45:57Z https://community.plus.net/t5/My-Order/Still-awaiting-new-router/m-p/1889728#M24681 <P>Hi there, I'm really sorry to hear about your recent loss, apologies that the router hasn't reached you still. Could you send me a private message with your username please so I can look into it for you?</P> Mon, 26 Sep 2022 12:21:43 GMT https://community.plus.net/t5/My-Order/Still-awaiting-new-router/m-p/1889728#M24681 adamwalker 2022-09-26T12:21:43Z