https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889375#M24626 <P>Hello, I received a concerning email about my full fibre upgrade and would like to see if a staff member can help me with it.</P> <P>When I signed for my upgrade it allowed me to click for an engineer date for 3rd Oct but the next day I received a confirmation for the 12th. Not really an issue there but I have now received an email saying that my phone line is "moving" on the 3rd! I am hoping this is just an error as of course I would not want to be without service for two weeks.</P> <P>Even more concerning is in the same email it says that because I am terminating within contract I owe nearly £200 in early termination fees! There was no mention of this during the upgrade process so I assume this is also in error, if there were early termination charges I would have waited for my contract to end first.</P> <P>If a staff member could check these issues for me I would be grateful as I don't really want to leave either of them to chance.</P> <P>Thanks!</P> Fri, 23 Sep 2022 11:15:47 GMT bdwicks 2022-09-23T11:15:47Z https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889375#M24626 <P>Hello, I received a concerning email about my full fibre upgrade and would like to see if a staff member can help me with it.</P> <P>When I signed for my upgrade it allowed me to click for an engineer date for 3rd Oct but the next day I received a confirmation for the 12th. Not really an issue there but I have now received an email saying that my phone line is "moving" on the 3rd! I am hoping this is just an error as of course I would not want to be without service for two weeks.</P> <P>Even more concerning is in the same email it says that because I am terminating within contract I owe nearly £200 in early termination fees! There was no mention of this during the upgrade process so I assume this is also in error, if there were early termination charges I would have waited for my contract to end first.</P> <P>If a staff member could check these issues for me I would be grateful as I don't really want to leave either of them to chance.</P> <P>Thanks!</P> Fri, 23 Sep 2022 11:15:47 GMT https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889375#M24626 bdwicks 2022-09-23T11:15:47Z https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889659#M24655 <P>Hi there, sorry to see this and I totally get your concerns. Can you send over a private message with your username please? - Adam</P> Mon, 26 Sep 2022 08:21:42 GMT https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889659#M24655 adamwalker 2022-09-26T08:21:42Z https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889680#M24661 Thanks Adam, I have sent you a message Mon, 26 Sep 2022 10:44:31 GMT https://community.plus.net/t5/My-Order/Fibre-upgrade-concerning-email/m-p/1889680#M24661 bdwicks 2022-09-26T10:44:31Z