topic Re: Delayed Order in My Order

Delayed Order

csladdin — Wed, 14 Sep 2022 09:50:44 GMT

We're moving into a new rental on Monday (19th).

We had a text from Plusnet saying that the previous tenant's contract (with EE) would cease today (14th September), and they'd then try to restart the line.

However, what we don't know is when the line will be usable and when we'll get our router to actually get online at the address.

Can anyone help?

Re: Delayed Order

Longliner — Wed, 14 Sep 2022 10:57:59 GMT

Suggest you call Plusnet despite long waiting times, their busy staff don't monitor this forum all that closely and may take a few days before this is picked up.

Re: Delayed Order

adamwalker — Sat, 17 Sep 2022 13:22:34 GMT

Hi @cslddin, sorry for us taking a long while to respond. I've checked over your account and the services are due to go live on 22/9/22. We send the router out to arrive a day or two prior to activation so that's due to reach you next week.

Re: Delayed Order

csladdin — Thu, 22 Sep 2022 07:33:10 GMT

Thanks for confirming Adam, we had an email saying it would be 28/9/22 - could you confirm if it will be today (22/9/22) or 28/9/22?

Re: Delayed Order

adamwalker — Thu, 22 Sep 2022 09:34:44 GMT

Hi there, really sorry for any confusion it's actually due for the 28th.

Re: Delayed Order

csladdin — Thu, 22 Sep 2022 11:14:49 GMT

Right that is annoying.

Is there anyway to speed this up - we’ve been waiting 2 weeks now since the previous provider stopped using it and you activated it…