https://community.plus.net/t5/My-Order/Engineer-Set-up/m-p/1889176#M24599 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115119">@Cambridgest69</a>&nbsp; Welcome to the Community forum&nbsp;</P> <P>It all depends. If you already have a BT connection to your property that can be switched on remotely then they might not need to visit at all. This cannot be guaranteed so it’s wise to be around to avoid potential delays and a penalty charge.<BR />If it is a new line installation that needs new wires/fibre running to your property then it depends on the complexity of the task..</P> Thu, 22 Sep 2022 09:09:30 GMT Baldrick1 2022-09-22T09:09:30Z https://community.plus.net/t5/My-Order/Engineer-Set-up/m-p/1889161#M24598 <P>We've got the engineer booked to visit us on Monday 26.09.22, do we physically need to be here for the engineer?</P><P>&nbsp;</P><P>And how long does something like this take to set up at our home?</P> Thu, 22 Sep 2022 07:41:50 GMT https://community.plus.net/t5/My-Order/Engineer-Set-up/m-p/1889161#M24598 Cambridgest69 2022-09-22T07:41:50Z https://community.plus.net/t5/My-Order/Engineer-Set-up/m-p/1889176#M24599 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115119">@Cambridgest69</a>&nbsp; Welcome to the Community forum&nbsp;</P> <P>It all depends. If you already have a BT connection to your property that can be switched on remotely then they might not need to visit at all. This cannot be guaranteed so it’s wise to be around to avoid potential delays and a penalty charge.<BR />If it is a new line installation that needs new wires/fibre running to your property then it depends on the complexity of the task..</P> Thu, 22 Sep 2022 09:09:30 GMT https://community.plus.net/t5/My-Order/Engineer-Set-up/m-p/1889176#M24599 Baldrick1 2022-09-22T09:09:30Z