topic Re: 10 days since order, no progress and hours on hold in My Order

10 days since order, no progress and hours on hold

thornsby19 — Wed, 07 Sep 2022 09:45:32 GMT

Ordered my Broadband 10 Days ago, still on "Checking your line" trying to work from home on 4G and spending hours on hold every day trying to get through, getting cut off every 30 mins and having to re-dial

At this rate I'll be cancelling and going elsewhere

Re: 10 days since order, no progress and hours on hold

Desperate2 — Wed, 07 Sep 2022 09:56:28 GMT

Can I piggy back on this post? Us too! We're being driven slowly insane, ringing a selection of different numbers every single day with no reply from any of them. Can't print out the cancellation form with no WiFi. Completely powerless. No online chat like every other company has. No contact possible using the number or link provided in the set-up delayed text. Do not wish to do business with Plusnet. Please somebody contact me.

Re: 10 days since order, no progress and hours on hold

thornsby19 — Wed, 07 Sep 2022 10:02:57 GMT

I'm looking into NOW broadband as an alternative, at least they're answering the phones

Re: 10 days since order, no progress and hours on hold

Cacicula — Wed, 07 Sep 2022 13:36:47 GMT

I ordered my moving home switch on the 22nd of August and still no Internet, just told to wait as no one seems to know the problem. It seems this is common reading this forum.

Re: 10 days since order, no progress and hours on hold

Desperate2 — Thu, 08 Sep 2022 20:57:18 GMT

I've seen some posts that have had replied from a member of staff - does anyone know how I can get someone to reply to me and let me know what's happening?

Re: 10 days since order, no progress and hours on hold

Gandalf — Mon, 12 Sep 2022 13:46:05 GMT

Apologies for the delayed response here!

@thornsby19, @Cacicula, I believe I've already looked into your orders and replied to your posts Here.

@Desperate2, I'm really sorry for the delay with your order. We've chased this up with our suppliers over the weekend and we're due an update on the progress tomorrow. I can also see that you've raised a complaint online so one of my colleagues from our complaints team will be getting in touch with you regarding this within 5 working days.

Re: 10 days since order, no progress and hours on hold

thornsby19 — Tue, 20 Sep 2022 10:37:31 GMT

Apparently the service is going live today but I've had no contact, 3 Hours on hold this morning again and cant get through to anyone to confirm.

Re: 10 days since order, no progress and hours on hold

adamwalker — Tue, 20 Sep 2022 10:45:08 GMT

Hi there Thornsby19, I can see you spoke with Amanda who is looking after the order for you and an engineer is due to visit before 1pm today. I hope that all goes to plan and please get back in touch if there's any issues.

Re: 10 days since order, no progress and hours on hold

thornsby19 — Tue, 20 Sep 2022 10:49:37 GMT

Fingers crossed

As long as its stills scheduled for today, that's what I was chasing confirmation of.

Thank you

Re: 10 days since order, no progress and hours on hold

thornsby19 — Tue, 20 Sep 2022 12:11:31 GMT

So far its looking like I've wasted a days holidays as no-one's made the appointment as of yet.

Re: 10 days since order, no progress and hours on hold

adamwalker — Tue, 20 Sep 2022 12:38:22 GMT

I'm so sorry that the engineer hasn't arrived as expected. I've let Amanda know who will chase this up and get back in touch with you soon.

Re: 10 days since order, no progress and hours on hold

thornsby19 — Tue, 20 Sep 2022 13:38:53 GMT

Good news, Engineer has arrived!,

Re: 10 days since order, no progress and hours on hold

adamwalker — Tue, 20 Sep 2022 14:43:29 GMT

Thanks a lot for letting me know and I'm really sorry that they've turned up later than promised. I've let Amanda know and she'll get in touch to follow things up with you soon.