topic Full Fibre activation date two weeks after installation in My Order

Full Fibre activation date two weeks after installation

Shezimaster — Sun, 18 Sep 2022 10:12:39 GMT

I’m moving to a new place which has full fibre available. So I’m getting full fibre setup by an engineer on 19th Sept. However, just yesterday, I got an email that my services will be activated on 04/10/2022, a full 2 weeks later. Is this normal? Just wondering if anyone else has experienced this. I’m just astounded, like what am I supposed to do for 2 weeks with no broadband while still paying for it?

Re: Full Fibre activation date two weeks after installation

SpendLessTime — Sun, 18 Sep 2022 10:22:20 GMT

Unfortunately all the September 19th engineering work had to be moved and rebooked for the earliest possible alternative date (due to the Queen's funeral).

Re: Full Fibre activation date two weeks after installation

bmc — Sun, 18 Sep 2022 11:00:11 GMT

@Shezimaster

You may have paid the first month upfront but the Billing Period doesn't start until the sevice is live.

Brian

Re: Full Fibre activation date two weeks after installation

Baldrick1 — Sun, 18 Sep 2022 11:04:10 GMT

@Shezimaster

Billing starts when the service is activated.

Edit

@bmc types faster than me.

Re: Full Fibre activation date two weeks after installation

Shezimaster — Fri, 23 Sep 2022 08:29:47 GMT

Thank you everyone for replying. Makes sense that the appointment date had to be changed. I received an email that specified a date two weeks later which is crazy given that the funeral was announced 10 days in advance. Is there a way we can contact Plusnet team via chat or social media? I can't reach them via phone given the long wait times.

Re: Full Fibre activation date two weeks after installation

adamwalker — Fri, 23 Sep 2022 13:58:30 GMT

Hi there, I'm so sorry that the appointment wasn't re-scheduled any quicker for you. It doesn't look like we'll be able to arrange anything sooner but we'll definitely arrange compensation for you once everything is up and running.