topic Re: Compensation scheme in My Order

Compensation scheme

CoolerKing — Wed, 14 Sep 2022 11:35:46 GMT

Anyone have any experience of this. I had to cancel because Openreach engineer failed to install as per agreement. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Re: Compensation scheme

Baldrick1 — Wed, 14 Sep 2022 15:34:02 GMT

@CoolerKing

My opinion as a fellow customer.

You did not have to cancel, you chose to cancel. At no time were you without a service. I doubt that would result in compensation, see https://www.plus.net/help/legal/automatic-compensation/

Re: Compensation scheme

CoolerKing — Wed, 14 Sep 2022 15:42:28 GMT

1. Engineer did not start installation and lied about it.
2. Breach of contract
3. Loss of confidence should this happen again and leave me without access to internet led to cancellation of update.
4. Loss of the time and money wasted because the installation was not carried out through no fault of mine.

I was looking for someone with legal experience to answer this. Are you experienced in legal matters or is your reply a guess?

Re: Compensation scheme

adamwalker — Wed, 14 Sep 2022 16:15:31 GMT

Cheers for taking my call just now, as agreed its no good that the Openreach engineer didn't complete the order correctly and also didn't communicate the reason for that properly on the notes.

As mentioned I'm so sorry for the poor experience and I'm passing feedback on to Openreach for you.

Adam

Re: Compensation scheme

Mustrum — Wed, 14 Sep 2022 16:16:26 GMT

@CoolerKing from your own link I see no mention of any of the things on your list, so see no reason that compensation should be paid. Had you not cancelled you would have been.

Re: Compensation scheme

CoolerKing — Wed, 14 Sep 2022 16:17:49 GMT

Thanks.

Re: Compensation scheme

CoolerKing — Wed, 14 Sep 2022 16:21:41 GMT

Oh. Would I? 🤣👍👋