topic Re: Router not arrived in My Order

Router not arrived

Jacqui3 — Tue, 13 Sep 2022 14:25:41 GMT

I was ment to recieve my router on the 7th still not arrived I have been on the phone since Friday and no one even answers just remains on hold .. my line is active and been asked for a bill payment on a service I'm not getting it's beyond a joke

Re: Router not arrived

Baldrick1 — Tue, 13 Sep 2022 20:11:14 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Router not arrived

Penny — Tue, 13 Sep 2022 21:45:12 GMT

@Jacqui3 wrote:
I was ment to recieve my router on the 7th still not arrived

Superuser escalation

This topic has been escalated by one of the Superusers.

Re: Router not arrived

SammyM — Sat, 17 Sep 2022 12:16:40 GMT

Hiya @Jacqui3,

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I'm really sorry your router did not arrive on time and I can see you have contacted our support team.

We can see a new one has been sent and you have an active connection.

Please get back in touch if you need any further help.