topic Re: New broadband connection delay in My Order

New broadband connection delay

udhaya — Tue, 13 Sep 2022 18:47:30 GMT

Hi, have ordered new connection on Sep 1st, I got message that my connection will be active on 19th Sep. But now today I got message that my connection will be active on 27th September. For new connection do I need to wait one month ? Really frustrating and I kept hold for 1 hour and couldn't able to speak with anyone.. how can I cancel my order?

Re: New broadband connection delay

Baldrick1 — Tue, 13 Sep 2022 19:31:12 GMT

@udhaya

Unfortunately your connection date has now been declared a Bank Holiday for very obvious reasons. If you cancel now you will not get connected any sooner than your new date.

Re: New broadband connection delay

udhaya — Wed, 14 Sep 2022 06:26:15 GMT

why I need to wait another 14 days if 19th holiday. It's been confirmed new connection I will get in 2 weeks. I would like to cancel my order.

Re: New broadband connection delay

MatthewWheeler — Sat, 17 Sep 2022 14:16:31 GMT

Hi @udhaya

I'm sorry for how long it's taken us to get back to you and for the delays with your order.

Unfortunately as advised above due to the 19th now being a bank holiday our suppliers have had to reschedule your appointment and the date given was the earliest they could get someone out to you.

If you are still wanting to cancel your order you'd need to speak with our Customer Options Team. They can be contacted on 0800 013 2632 and are open the following hours

Monday to Friday- 9 am while 8 pm
Saturday - 9 am while 7 pm
Sunday - 9 am while 6 pm

Let me know if there's anything else I can help with or if you want your appointment date changing