https://community.plus.net/t5/My-Order/Fibre-Order/m-p/1888014#M24382 <P>Hi,</P><P>&nbsp;</P><P>the order tracker isnt showing any active orders and I havent had any info since the confirmation for 16th Sep. I also havent yet received the router, so was hoping the order tracker would let me know if one had been dispatched yet.</P><P>&nbsp;</P><P>Is there something which can be done to get an update on if the router has been shipped and if my order is on track for Friday 16th Sep.</P><P>&nbsp;</P><P>thanks,</P><P>MIke</P> Tue, 13 Sep 2022 16:26:44 GMT MikeP3 2022-09-13T16:26:44Z https://community.plus.net/t5/My-Order/Fibre-Order/m-p/1888014#M24382 <P>Hi,</P><P>&nbsp;</P><P>the order tracker isnt showing any active orders and I havent had any info since the confirmation for 16th Sep. I also havent yet received the router, so was hoping the order tracker would let me know if one had been dispatched yet.</P><P>&nbsp;</P><P>Is there something which can be done to get an update on if the router has been shipped and if my order is on track for Friday 16th Sep.</P><P>&nbsp;</P><P>thanks,</P><P>MIke</P> Tue, 13 Sep 2022 16:26:44 GMT https://community.plus.net/t5/My-Order/Fibre-Order/m-p/1888014#M24382 MikeP3 2022-09-13T16:26:44Z https://community.plus.net/t5/My-Order/Fibre-Order/m-p/1888594#M24516 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114827">@MikeP3</a>,&nbsp;</P> <P>&nbsp;</P> <P>We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.</P> <P>&nbsp;</P> <P>I'm really sorry for the confusion over your router and I have check the account for you, it has been dispatched today. The router should be with you in the next 3 to 5 working days.&nbsp;</P> <P>&nbsp;</P> <P>Please get back in touch if you need any further help.&nbsp;</P> Sat, 17 Sep 2022 13:56:19 GMT https://community.plus.net/t5/My-Order/Fibre-Order/m-p/1888594#M24516 SammyM 2022-09-17T13:56:19Z