topic Hub delivery in My Order

Hub delivery

Saz1 — Mon, 12 Sep 2022 15:08:17 GMT

My fftp installation is due on Thursday but my hub 2 hasn't arrived yet (it's now Monday Eve), should it be here by now or is it literally left till the last minute?

Re: Hub delivery

SpendLessTime — Mon, 12 Sep 2022 15:51:20 GMT

Left to the last minute. But if worried, I would suggest that you call in and ask if it's been dispatched. Sometimes they forget or packages get lost in the post as they are not tracked.

Waiting for a response from staff on the forum means a wait of 3 to 7 days currently (in general).

Re: Hub delivery

dvorak — Mon, 12 Sep 2022 15:59:16 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Hub delivery

Gandalf — Wed, 14 Sep 2022 20:51:51 GMT

Hi there,

Sorry for the worry we've caused here. I can see we've put your new hub in the post Monday night actually.

Have you received it yet? Hope all goes well with your FTTP installation tomorrow!

Re: Hub delivery

Saz1 — Thu, 15 Sep 2022 13:19:24 GMT

Yes all went well thanks

Re: Hub delivery

Gandalf — Thu, 15 Sep 2022 13:22:59 GMT

Awesome! Let me know if there's anything else you'd need help with

Re: Hub delivery

Saz1 — Fri, 16 Sep 2022 07:14:32 GMT

Thanks. I had meant to ask the openreach guy if my original master socket could be removed now. Is that something that could be done?

Re: Hub delivery

adamwalker — Sun, 18 Sep 2022 13:48:07 GMT

Hi there, yes if you no longer have use for a landline into the property you can remove that if you like.