topic Re: Giftcard not received in My Order

Giftcard not received

Jamieg94 — Mon, 05 Sep 2022 18:05:14 GMT

Suppose to have received an email to activate reward for joining plusnet, has been active now for about month and half and still no email, signed up through a comparison site and when completing order through plusnet it even stated I'd get the reward but nothing received... Believe it was £70 or £75 MasterCard reward

Re: Giftcard not received

Gandalf — Mon, 12 Sep 2022 12:04:32 GMT

Hi there,

I'm sorry to see you've not had heard about your reward card. From what I can see it was for £75 and we don't look to have emailed you anything to claim it so I've escalated this to our billing team for you.

As soon as I know more within 5 working days I'll let you know.

Re: Giftcard not received

Gandalf — Tue, 13 Sep 2022 13:05:26 GMT

Hi @Jamieg94

I've had a response from our billing team and while we can see you signed up on an offer which includes a reward card for £75, unfortunately due to a system error, your account didn't track on this properly so we can't send you a reward card.

We've instead sent you a cheque for £75 which you should receive within 14 days.

I hope this helps still. If you've got any further queries, feel free to get back to me.