topic Re: Incredibly frustrating in My Order https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887508#M24277 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Order</P> </DIV> Fri, 09 Sep 2022 20:15:37 GMT Baldrick1 2022-09-09T20:15:37Z Incredibly frustrating https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887482#M24276 <P>So I've got a new order on but there's a problem with the line due to Openreach.</P><P>I don't have a timescale, there's no online chat or email support and contacting by phone usually takes a minimum of 30 minutes up to an hour.</P><P>This really wasn't the level of service I expected from Plusnet!</P> Fri, 09 Sep 2022 16:45:55 GMT https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887482#M24276 jimbobbyboy 2022-09-09T16:45:55Z Re: Incredibly frustrating https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887508#M24277 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderators Note</STRONG><BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Order</P> </DIV> Fri, 09 Sep 2022 20:15:37 GMT https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887508#M24277 Baldrick1 2022-09-09T20:15:37Z Re: Incredibly frustrating https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887827#M24323 <P>Hi there,</P> <P>I'm really sorry for the frustration. I can see you've spoken with us and we've manually replaced your order which is due to complete on the 26th September anytime before midnight.</P> <P>Let me know if you have further issues or there's anything else you'd need help with.</P> Mon, 12 Sep 2022 16:36:24 GMT https://community.plus.net/t5/My-Order/Incredibly-frustrating/m-p/1887827#M24323 Gandalf 2022-09-12T16:36:24Z