topic Re: Order delayed without any information in My Order

your order is delayed call us

ladyrebecca111 — Thu, 08 Sep 2022 13:18:08 GMT

if this is how you treat new customers after you take their money maybe i should cancel and get a refund

Re: Order delayed without any information

ladyrebecca111 — Thu, 08 Sep 2022 13:25:57 GMT

mine is too but you took my money

Re: your order is delayed call us

dvorak — Thu, 08 Sep 2022 13:30:15 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: your order is delayed call us

ladyrebecca111 — Thu, 08 Sep 2022 13:31:59 GMT

Can you tell me why pls

Re: Order delayed without any information

adamwalker — Thu, 08 Sep 2022 13:33:18 GMT

Hi @ladyrebecca111, I'm really sorry to see that. Can you send me a private message with your username so I can help out?

Just so you're aware you'll need to make 2 more posts before you'll be able to send a PM.

Cancel

ladyrebecca111 — Thu, 08 Sep 2022 13:34:36 GMT

You took my money why the delay

Can't believe it

ladyrebecca111 — Thu, 08 Sep 2022 13:35:30 GMT

U have bad customer service

Re: Order delayed without any information

ladyrebecca111 — Thu, 08 Sep 2022 13:43:49 GMT

Sent message.

Re: Cancel

RealAleMadrid — Thu, 08 Sep 2022 14:03:33 GMT

@ladyrebecca111 Your multiple posts do not help you or Plusnet staff. There have been a lot of delays to orders recently because Openreach (who do all the provisioning work) have been taking strike action on a number of days which has obviously caused problems which are completely out of Plusnet's control.

Re: Cancel

ladyrebecca111 — Thu, 08 Sep 2022 14:06:43 GMT

I was told I had to make two more posts to receive and make private messages. Don't get huffy with me when it's your lousy system. Thank u for the info

Re: your order is delayed call us

dvorak — Thu, 08 Sep 2022 14:49:16 GMT

Moderators Note

Many posts and topics from same OP moved into one thread.

Re: Order delayed without any information

adamwalker — Thu, 08 Sep 2022 15:35:04 GMT

Thanks for the message ladyrebecca111, we needed to place your orders manually so I've just taken care of that now. As we have to allow 14 days for a line to move from one provider to another that will take place on 22/9/22 and you should receive the router through the post a day or two before that.

Do give me a shout if there's anything else we can help with.

Re: Order delayed without any information

ladyrebecca111 — Thu, 08 Sep 2022 15:55:42 GMT

What will my phone number be?

Re: Order delayed without any information

holpol93 — Fri, 09 Sep 2022 10:53:35 GMT

Sending 10 posts so I can PM

Re: Order delayed without any information

holpol93 — Fri, 09 Sep 2022 10:53:45 GMT

Sending 10 posts so I can PM

Re: your order is delayed call us

Gandalf — Mon, 12 Sep 2022 14:43:47 GMT

Hi Rebecca,

Apologies for the delayed response. I can see we've emailed you about an hour later to confirm your landline number.

Let me know if there's anything else you'd need help with.