topic Re: Connection without router in My Order

Connection without router

fatimet — Thu, 08 Sep 2022 08:17:18 GMT

Hello, I signed up, received my activation date but no router. How am I supposed to use the services? Do I get charged from the activation date even if I don't have access to the services?

Re: Connection without router

conner — Thu, 08 Sep 2022 08:34:54 GMT

I have the same problem. Line went live on 31st and still no router. Also, phoning them doesn't help, tried three times and just sit on hold for half an hour.

Re: Connection without router

misscolly1991 — Thu, 08 Sep 2022 09:34:34 GMT

Same problem its ridiculous

Re: Connection without router

fatimet — Thu, 08 Sep 2022 09:51:23 GMT

It's impossible to speak to them on the phone. I waited 17 minutes once and got tired of waiting.

Re: Connection without router

misscolly1991 — Thu, 08 Sep 2022 09:55:09 GMT

Took me 50 minutes to get through on saturday, now my phones broken so cant call again even if i wanted to so hoping someone on here can help.

Re: Connection without router

fatimet — Thu, 08 Sep 2022 09:58:58 GMT

Working from home without WiFi is a nightmare.

Re: Connection without router

jtr — Thu, 08 Sep 2022 10:15:44 GMT

Hi, I renewed my contract on the 11 August and ordered a new type 2 router. I have been charged the delivery charge but have yet to recieve the router. Phoned and gave up after 40 minutes. Can Plusnet staff please see that a router is dispatched please.

Re: Connection without router

fatimet — Thu, 08 Sep 2022 10:37:52 GMT

This is strange. I use plusnet before and didn't have to wait for a router. There is no delay in debiting my account.

Re: Connection without router

bobpullen — Thu, 08 Sep 2022 11:23:02 GMT

Taking a look at this now...

Re: Connection without router

bobpullen — Thu, 08 Sep 2022 11:47:10 GMT

@fatimet - I've ordered the router but the fact you haven't received it yet is normal. The router is typically shipped to arrive a day or two prior to broadband activation and based on a quick glance, I don't think your broadband order has been placed yet. Placing of the broadband order is dependent on your phone service being activated.

@conner - similar situation. Your phone service is active but not the broadband. The order for the router was placed within the last hour.

@misscolly1991 - Your hub was dispatched via First Class post on Tuesday so should be with you any day now.

@jtr - looks like good ol' human error, sorry about that. I've now placed the order for you. Will turn up on Saturday all being well, if not early next week.