No broadband since switching - what is going on?

tom11 — Fri, 02 Sep 2022 07:21:16 GMT

Switched to PlusNet from NOW broadband which had been working fine for over a year up until the switch date now > 10 days ago. Since then I have had no internet access. CS at plusnet have been appalling so wondering if anyone in the community has the knowledge to translate their latest contact with open reach to actually explain what on Earth is going on?

‘Order is delayed for KCI 3 as the flow activity is in extra hold Hence, the order details has been shared with the relevant team for the activity to be fluid and get the order completed in all the applications’.

If anyone has any insight into how long this should take that would also be great. Would love to just leave plusnet and/or switch back but apparently this will take 2 weeks so currently we are trapped!

Thank you.

Re: No broadband since switching - what is going on?

Baldrick1 — Fri, 02 Sep 2022 08:48:31 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: No broadband since switching - what is going on?

Gandalf — Thu, 08 Sep 2022 08:02:24 GMT

Hi there,

I'm really sorry for the delay you've had with your order.

From what I can see it looks like you're up and running. Is all okay now?

topic Re: No broadband since switching - what is going on? in My Order

No broadband since switching - what is going on?

Re: No broadband since switching - what is going on?

Re: No broadband since switching - what is going on?