topic Re: Can I Delay Go Live Date in My Order

Can I Delay Go Live Date

justinkwan8 — Sun, 21 Aug 2022 15:02:07 GMT

@adamwalker Hi Adam, I have just subscribed to Plusnet broadband, but during my signup, I cannot chose a Go Live date. I now got an email saying it will Go Live 2 days later. Can I postpone the Go Live date as I wouldn't move in the house until 5 September?

Re: Can I Delay Go Live Date

adamwalker — Mon, 22 Aug 2022 07:29:12 GMT

Hi there, I can see we've placed the order to move the line over to us and that's due to take place tomorrow, however we need to order broadband following that and that bit will take 5 to 7 working days so I'll make sure we pop it through for after the 5th of September for you.

Re: Can I Delay Go Live Date

justinkwan8 — Mon, 22 Aug 2022 09:34:27 GMT

Perfect! Thanks a lot.

Re: Can I Delay Go Live Date

adamwalker — Tue, 23 Aug 2022 10:12:48 GMT

No worries! I've just popped back on your account and have placed the broadband order for you asking for the soonest available date after the 5th. We'll confirm that with you within the next couple of days.

Re: Can I Delay Go Live Date

justinkwan8 — Sun, 04 Sep 2022 23:09:14 GMT

I have now moved in the house, can you check and advise when I will receive the modem and the target go live date? Thank you.

Re: Can I Delay Go Live Date

justinkwan8 — Mon, 05 Sep 2022 09:57:29 GMT

@adamwalker Hi Adam, I have now moved to the address, can you check and advise when I will receive the modem and the target go live date? Thank you.

Re: Can I Delay Go Live Date

LaurenB — Mon, 05 Sep 2022 15:21:13 GMT

Hiya @justinkwan8, thanks for getting back to us. I can see the router has been ordered already and the broadband order looks to be due to complete tomorrow, any time up to midnight.

I'm mindful there are postal strikes going on and so this could have an impact on your router being delivered within the usual time frame. If there's any downtime at all due to the router not being here we'll make sure we add a credit for this for you.