topic Re: Router has not arrived due to switch over monday in My Order

Router has not arrived due to switch over monday

maddym — Sat, 03 Sep 2022 15:10:08 GMT

My router has not arrived and my broadband is due to switch over on monday 5th September. I cannot get through to anyone on the phone. Not a good start for a new customer.

Re: Router has not arrived due to switch over monday

smoothpainting — Sun, 04 Sep 2022 09:38:39 GMT

Who is your current broadband provider? If the supplied ISP router allows changing the PPoE credentials then you can continue using that in the interim.

Enter your plusnet username in the format as follows: username@plusdsl.net and the password.

Re: Router has not arrived due to switch over monday

maddym — Sun, 04 Sep 2022 09:43:48 GMT

Currently with Talk Talk.

Re: Router has not arrived due to switch over monday

bobpullen — Sun, 04 Sep 2022 10:11:13 GMT

The router was dispatched last Wednesday and sent via Royal Mail First Class so should definitely have arrived by now

If it doesn't arrive in tomorrow's post then feel free to send me a Private message containing your delivery address and I'll arrange for a replacement to be shipped.

Re: Router has not arrived due to switch over monday

smoothpainting — Sun, 04 Sep 2022 10:53:31 GMT

Some pointers here on talktalk router re-configuration. Wait for the internet to switchover tomorrow then attempt updating the credentials as a last resort until the PN Hub 2 arrives.

https://community.plus.net/t5/My-Router/Talk-Talk-Router-HG633-configuration-setting-for-plusnet-most/td-p/1360790

Re: Router has not arrived due to switch over monday

Longliner — Sun, 04 Sep 2022 11:34:46 GMT

You do know that Royal Mail workers are running a series of strikes which are impacting deliveries? Also if you can lay hands on a BT HH6 it will give excellent performance on Plusnet.

Re: Router has not arrived due to switch over monday

maddym — Sun, 04 Sep 2022 22:05:43 GMT

Thank you i will have a read through.

Re: Router has not arrived due to switch over monday

maddym — Sun, 04 Sep 2022 22:07:10 GMT

Fingers crossed it arrives tomorrow. Will drop you a message if it doesn't.

Re: Router has not arrived due to switch over monday

maddym — Sun, 04 Sep 2022 22:09:39 GMT

Yes i do know that. Would of thought plusnet would have taken that in to account and dispatched sooner considering i signed up weeks ago.

Re: Router has not arrived due to switch over monday

bobpullen — Mon, 05 Sep 2022 09:41:07 GMT

@maddym we did dispatch a whole bunch of routers early for accounts that were being activated on days that could have been missed.

This didn't include yours though which was dispatched on the last of the recent strike days. It was assumed that 3 days (exluding today and date of dispatch) was enough time for it to arrive, even in the aftermath of the strikes.

Re: Router has not arrived due to switch over monday

maddym — Tue, 06 Sep 2022 17:01:48 GMT

Still no router and second day of no internet.

Re: Router has not arrived due to switch over monday

bobpullen — Tue, 06 Sep 2022 22:13:34 GMT

@maddym - as offered, if you can private message me your delivery address then I'll arrange for a second unit to be dispatched. It's odd that it should go walkabouts so I just want to be sure we have the correct delivery address on file.