topic BT Sport app not activated in My Order

BT Sport app not activated

Kmc1 — Sun, 04 Sep 2022 16:11:29 GMT

Hi. I purchased the BT Sport app via my Plusnet account yesterday, I followed the instructions in the email I received, created a BT ID etc. However 24 hours later I cannot log into the BT Sport app. I get the error:

"We're unable to find an active BT Sport subscription on this account"

I can see BT Sport has been added to my Plusnet dashboard. And I have set up the BT account correctly, as instructed in the email I received from Plusnet.

Can anyone advise please?

Re: BT Sport app not activated

Kmc1 — Mon, 05 Sep 2022 08:20:57 GMT

Hi. Can any staff help me with this please? I have done all the steps, the bt sport app wont let me log in. Please see above. Its been 2 days since I purchased. I am hoping to watch champions league on this tomorrow night. @Gandalf

Re: BT Sport app not activated

Kmc1 — Mon, 05 Sep 2022 09:10:56 GMT

Screenshot of what I am seeing:

https://community.plus.net/t5/image/serverpage/image-id/38620i7E2CD2097AD5DBAB/image-size/large/is-moderation-mode/true?v=v2&px=999

Any staff available to assist me with this please?

Tempted to cancel now, it's a bit of a runaround all this.

Re: BT Sport app not activated

Anonymous — Mon, 05 Sep 2022 09:33:11 GMT

@Kmc1

It seems that you are not the only one having problems - see this current thread:

https://community.plus.net/t5/My-Order/BT-Sport-order-problems-creating-BT-ID/m-p/1886668

Have you ever had an account with BT in the past?

Re: BT Sport app not activated

Kmc1 — Mon, 05 Sep 2022 09:42:01 GMT

Hi @Anonymous

Thanks for pointing me to that thread. I think my issue is different, as I can log into the newly created BT account ok, and I activated the BT account itself without a problem. However it is a different story when trying to log into the BT Sport app itself. I get error ID003.

Re: BT Sport app not activated

Kmc1 — Mon, 05 Sep 2022 11:46:17 GMT

This is unacceptable.

I have tried cotacting plusnet support on this forum / via private message (no reply from plusnet staff), phone (cannot get though), and twitter (no reply).

Is there not a plusnet staff member who can even acknowledge my support request?

Re: BT Sport app not activated

Anonymous — Mon, 05 Sep 2022 12:00:01 GMT

I regularly read on these forums about people not being able to contact Plusnet by phone, yet I have never had any difficulty.

The number that I always use is: 0800 432 0200

Re: BT Sport app not activated

Kmc1 — Mon, 05 Sep 2022 12:57:49 GMT

Hi @Anonymous

Thanks, yes, I'm currently on hold for 15 minutes to that very number. If I ever get through I'll just ask them to remove BT Sport , as they cannot deliver what I have paid for.

Re: BT Sport app not activated

Kmc1 — Mon, 05 Sep 2022 13:35:13 GMT

Just wanted to leave an update here.

After 25 minutes on hold to 0800 432 0200, I got through and cancelled BT Sport. Total call time (including on hold) 41 minutes.

I'll probably go and buy it directly via BT now (even if it is a lot more expensive) - Plusnet could not deliver the product I purchased, and I've wasted far too much time trying to get support in it.