topic Re: Order delayed, no updated activation date in My Order

Order delayed, no updated activation date

lewisvr6 — Thu, 01 Sep 2022 10:33:09 GMT

Order delayed from 30/8. No follow up/explanation or revised date given.

And trying to get through via ringing to plusnet is infuriating (spent 4/5 separate times on hold for an hour or more) shocking service!

Other than over the phone, what is the method of cancelling the order ? (unless it is due to finalise today/tomorrow) that is what I will likely do.

Any help appreciated.
Lewis

Re: Order delayed, no updated activation date

LaurenB — Thu, 01 Sep 2022 14:58:02 GMT

Hiya @lewisvr6, thanks for getting in touch and welcome to Plusnet... I'm really sorry you haven't had the best start and are experiencing delays!

I have taken a further look into this for you and contacted our suppliers. I have provided a more detailed response on your account here: https://www.plus.net/wizard/?p=view_question&id=227232652

Re: Order delayed, no updated activation date

lewisvr6 — Fri, 02 Sep 2022 08:55:19 GMT

Thank you for your help.

A couple of hours after your post my phone line was active, then a further hour my broadband was activated and messages sent my mobile of these updates.

All seems well with the connections, thank you again

Re: Order delayed, no updated activation date

LaurenB — Fri, 02 Sep 2022 10:17:09 GMT

Hiya @lewisvr6, I'm really pleased it's all working. I've updated the ticket here: https://www.plus.net/wizard/?p=view_question&id=227232652 outlining out chat today and now closed this.

If you have any further queries at all, just get back to us.