topic Re: Delayed Order in My Order

Delayed Order

VanMan24 — Fri, 19 Aug 2022 14:38:18 GMT

I had placed an order for broadband last Friday, however I got a message today saying "Your broadband order has been delayed".
Can someone provide me any details on what the delay is, and how long it will be? I've tried to call customer service with no success. Thanks

Re: Delayed Order

Gandalf — Tue, 23 Aug 2022 08:46:18 GMT

Hi there,

I'm really sorry for the delay with your order. I can see we've since progressed this and your services are due to go live on the 26th August at any point up until midnight. Let me know if there's anything else you'd need help with.

Re: Delayed Order

VanMan24 — Sat, 27 Aug 2022 05:36:11 GMT

Thanks for the response, I've received my router and also received two emails yesterday stating my phoneline and broadband should now be activated and ready to use.

However when I try plugging it into the master socket, I'm not getting a dial tone on my phone, nor am I getting any broadband signal from my router.

I've tried all the different debugging solutions stated in here but to no success. Please can you try and resolve this issue ASAP?

Re: Delayed Order

SpendLessTime — Sat, 27 Aug 2022 09:58:00 GMT

@VanMan24 if you want an ASAP then you will need to phone Plusnet as forum response is slow currently (yesterday they were answering questions posted 3 days ago)

Re: Delayed Order

Gandalf — Sat, 03 Sep 2022 13:19:26 GMT

Hiya, sorry again for the delay. It looks like you've phoned us and we arranged an engineer who got you online.

Is all okay now?