topic Early activation in My Order

Early activation

Marcus4 — Fri, 26 Aug 2022 09:34:52 GMT

Hi,
I am moving into a new home on the 2nd September.
Last night I ordered full fibre 74 , I wanted it activated on the 9th but when I booked the soonest date available was the 12th.

I have been told by plus net my building already has full fibre connection so I am assuming I do not need an engineer.

So I am wondering if it’s possible, my Wi-Fi can be activated early, on the 9th instead of the 12th?

Thanks for your help!

Re: Early activation

Baldrick1 — Fri, 26 Aug 2022 11:31:56 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: Early activation

LaurenB — Thu, 01 Sep 2022 15:39:13 GMT

Hiya @Marcus4, thank you for getting in touch and welcome to Plusnet

I've had a check of this for you and it looks like there was already an ONT active with another provider at the address and so due to this the order type carries a minimum lead time of 10 working days so the current committed date is the soonest we can provide the service.

I hope this information helps and please let me know if you have any further queries.