topic Re: Engineer visit tomorrow in My Order

Engineer visit tomorrow

JulieD42 — Mon, 22 Aug 2022 20:25:10 GMT

Tomorrow I’ve the engineer coming to install the new cables for our PN 145mb. We were initially told it would be 16th but they it moved to tomorrow. I’ve not heard anything since, will the engineer call tomorrow or just turn up? I did try calling PN tonight but I was on hold for too long. I’m just concerned I’ve heard nothing since the email to say the engineer is coming on 23rd.

Once he leaves do I just plug my router in and I’m now with PN? I’m currently with BT. Will my internet with BT then cease and they will know I’ve left them?

Re: Engineer visit tomorrow

SammyM — Fri, 26 Aug 2022 10:46:28 GMT

Hiya JulieD42,

I'm really sorry for the delay in getting back to you, it is more chocca than usual and I'm sorry for the confusion as to what happens next.

I can see that your order is complete and you should be all up and running, is this the case?

Re: Engineer visit tomorrow

SammyM — Sun, 28 Aug 2022 18:10:35 GMT

Hiya @JulieD42,

I just wanted to check if you were up and running?