topic Help with an Order Delay in My Order

Help with an Order Delay

CG-M — Wed, 24 Aug 2022 08:42:53 GMT

Hi there,

I signed up for broadband on 16/08 and received an order delay text yesterday.

The order tracker says you found a potential problem when checking the phone line. I’ve tried to call but the wait times have meant I’ve needed to hang up before getting through.

Is anyone on the PlusNet team able to share any more info or check this for me please?

Thanks in advance,

CG-M

Re: Help with an Order Delay

Mo959 — Wed, 24 Aug 2022 15:02:34 GMT

Try calling at 8am or soon after, I got straight through then. I am still no further forward though a week later.

Nobody from plusnet has replied to my post on here about a delay so you probably are better calling

Re: Help with an Order Delay

LaurenB — Mon, 29 Aug 2022 10:07:39 GMT

Hiya @CG-M, thanks for getting in touch on our forums and welcome to Plusnet

I'm really sorry for the concern caused with the email you received, I have had a check on this and can see orders have been placed and are now due to complete on the 5th September.

If you have any further queries in the meantime, please just let me know.