topic Re: Delay - no Street in My Order

Delay - no Street

rtype_23 — Tue, 23 Aug 2022 09:22:38 GMT

Good morning,

Is there anyway to update my new order that isn't waiting on hold to that awful muzak dirge? After 28 mins it was too much and not a good start to my Plusnet journey.

It's errored on no 'street' - we don't have a street in our address and I cannot edit my address anyway while there is an order in progress, which is daft. It's not the first time auto-fill has done this and I usually just put a locality name in its place.

Thanks,

Re: Delay - no Street

RobPN — Tue, 23 Aug 2022 09:34:29 GMT

This may not apply as you say you can't edit your address ATM, but in cases where something is required that doesn't exist when filling in a form, I've usually got away with just entering a dot or even an underscore just so the system is happy something has been entered in that field.

Re: Delay - no Street

rtype_23 — Tue, 23 Aug 2022 09:57:31 GMT

Already past this point unfortunately.

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Re: Delay - no Street

adamwalker — Fri, 26 Aug 2022 12:35:20 GMT

Hi there, sorry for the difficulties getting through to us, I've just checked your account and can see we've since sorted that out and we'll be back in touch within the next day or two to confirm an activation date.