https://community.plus.net/t5/My-Order/Upgraded-to-fibre-no-internet-at-changeover/m-p/1884123#M23736 Was on an old contact with Plusnet which expired so was paying monthly. Upgraded to fibre and booked an appointment with Openreach. They came today and installed the cables.<BR /><BR />At around 7pm I lost all internet access except to this website. The lights on the Openreach box say it is working fine. <BR /><BR />When I looked at the order tracker it is stuck at step 2. “Checking your line” has not begun.<BR /><BR />I also did not receive the new router I ordered before the engineer visited. <BR /><BR />I have received an email from Plusnet saying my new contact is ready to use but have no internet. <BR /><BR />Is there any advice on what is going on or when it can be fixed?<BR /><BR />Thank you! Wed, 17 Aug 2022 19:35:26 GMT Stuckonrepeat 2022-08-17T19:35:26Z https://community.plus.net/t5/My-Order/Upgraded-to-fibre-no-internet-at-changeover/m-p/1884123#M23736 Was on an old contact with Plusnet which expired so was paying monthly. Upgraded to fibre and booked an appointment with Openreach. They came today and installed the cables.<BR /><BR />At around 7pm I lost all internet access except to this website. The lights on the Openreach box say it is working fine. <BR /><BR />When I looked at the order tracker it is stuck at step 2. “Checking your line” has not begun.<BR /><BR />I also did not receive the new router I ordered before the engineer visited. <BR /><BR />I have received an email from Plusnet saying my new contact is ready to use but have no internet. <BR /><BR />Is there any advice on what is going on or when it can be fixed?<BR /><BR />Thank you! Wed, 17 Aug 2022 19:35:26 GMT https://community.plus.net/t5/My-Order/Upgraded-to-fibre-no-internet-at-changeover/m-p/1884123#M23736 Stuckonrepeat 2022-08-17T19:35:26Z https://community.plus.net/t5/My-Order/Upgraded-to-fibre-no-internet-at-changeover/m-p/1884776#M23824 <P>Hi there <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107925">@Stuckonrepeat</a>, sorry for the poor start to things with us on FTTP, I've checked your account and can see you've since called in, has the new router reached you OK now?</P> Mon, 22 Aug 2022 07:51:56 GMT https://community.plus.net/t5/My-Order/Upgraded-to-fibre-no-internet-at-changeover/m-p/1884776#M23824 adamwalker 2022-08-22T07:51:56Z