topic Order Delayed without context in My Order

Order Delayed without context

Chrissyc200 — Tue, 16 Aug 2022 17:55:13 GMT

We ordered a broadband switch to plusnet yesterday and summed everything would be smooth but then we get a text saying the order has been delayed, customer service has been a long wait and there is no information on the account stating why there is a delay.

Re: Order Delayed without context

Gel — Tue, 16 Aug 2022 19:55:22 GMT

https://www.reuters.com/world/uk/bt-group-openreach-workers-announce-further-strike-action-2022-08-12/

Re: Order Delayed without context

EmilyD — Sat, 20 Aug 2022 14:10:19 GMT

Hi @Chrissyc200. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking longer than we’d usually like to get back to customers.

I'm sorry that there has been a delay to your order and for any inconvenience that this has caused you. I can see that you have since raised this with our Higher Level Escalations team and your case handler has replied to the ticket here. I hope that this helps. If you have any further questions, please reply to the ticket and your case handler will get back to you ASAP.