topic Re: Plusnet Router has not arrived! in My Order

Plusnet Router has not arrived!

DE2 — Tue, 09 Aug 2022 08:31:00 GMT

Hi,

I have upgraded to a FTTP Package with Plusnet and purchased a new router with the package. I was told that it was meant to arrive before the engineer, yet today is the day of the engineer install and yet I have had no new router. Is this going to delay/change the date of the installation of my FTTP Fibre? Or will the engineer have spare routers in their van?

Any help will be appreciated.

Re: Plusnet Router has not arrived!

dvorak — Tue, 09 Aug 2022 08:41:14 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Plusnet Router has not arrived!

Baldrick1 — Tue, 09 Aug 2022 09:31:01 GMT

The engineer will have their own test gear. Do you have a Hub One? If so you can use that. Simply plug the ONT cable in to the red WAN port.

Re: Plusnet Router has not arrived!

bobpullen — Tue, 09 Aug 2022 15:07:40 GMT

@DE2 - I've taken a quick look and I'm struggling to see why your hub wasn't dispatched. I've referred it to the relevant team to carry some further investigation and in the mean time have submitted the order. Sorry to say, it's going to take a couple of days to arrive (likely Thursday).

In the interim, a Hub One will work. It's worth bearing in mind however that the upload speed will likely cap at ~30mbps when using it.

Re: Plusnet Router has not arrived!

DE2 — Wed, 10 Aug 2022 16:35:49 GMT

Thanks bob, I did try and call PN, but they said they had tried to sort it but its bugged!

Again, thanks for your time sorting this out.

Re: Plusnet Router has not arrived!

adamwalker — Mon, 15 Aug 2022 10:46:45 GMT

Hi there DE2 I just wanted to check in to see if the new router might have reached you yet?

Re: Plusnet Router has not arrived!

DE2 — Mon, 15 Aug 2022 21:46:09 GMT

Hi Adam

Thanks for checking in, I can confirm that the router has turned up.