topic Re: Sign up voucher in My Order

Sign up voucher

Richardhodnett — Sun, 12 Jun 2022 07:40:25 GMT

Hi, I haven't received an email regarding a reward card after my account going active on 21st May, could this be rectified please

Re: Sign up voucher

SammyM — Tue, 14 Jun 2022 13:25:17 GMT

Hiya @Richardhodnett,

I'm really sorry for the delay in getting back to you, we're a little busier than usual and it is taking us longer than we would like to get back to you guys.

I have checked the account and I can't see it being placed on a reward off. I do want to get this sorted for you, can I ask how you signed up the account? Was it through our site directly or through a third party site such as money saving expert or Top cashback?

Re: Sign up voucher

Richardhodnett — Tue, 14 Jun 2022 13:53:17 GMT

Hi,
I've spoken to your sales department and hopefully this is all sorted now.
Thanks

Re: Sign up voucher

SammyM — Tue, 14 Jun 2022 14:02:49 GMT

Not a problem, please come back to me if you need any further help

Re: Sign up voucher

Richardhodnett — Sun, 14 Aug 2022 19:05:06 GMT

Hi, after thinking this was all sorted, it has been well over the 30\31 days that you say, I'm quite disappointed with the customer service regarding this, as I had to sign up again because you thought I wasn't eligible for the offer...

Re: Sign up voucher

Richardhodnett — Sun, 14 Aug 2022 19:15:32 GMT

Hi, after waiting more than the 30/31days that was said through an email and via your website I still haven't received the reward card, could you look into this please?

Re: Sign up voucher

TheMightyAJ — Mon, 15 Aug 2022 11:33:57 GMT

Hi @Richardhodnett,

I'm very sorry to hear that this is the case. Have you receive an email (which linked to a form you can fill out) from us since you last spoke to the team? The reward card would have to be redeemed via this email before it's sent to you