PLEASE HELP! Order 'stuck' with Openreach

sidd10 — Thu, 11 Aug 2022 15:57:14 GMT

Please can someone on this community help get this resolved? I've seen quite a few posts saying similar things have happened. Not a good look for Plusnet!

I'm over a week late now delayed by going live, despite being given 3 guaranteed dates and numerous 'we'll update you in 24 hours'.

I was expecting to go live Tuesday 2nd but was told Thursday 4th despite what the first sales person told me. Fine, it's only 2 days i thought. I then got a text first thing Thursday 4th saying there was a delay.

About 20 calls later, half as many empty promises, 5 or 6 'escalations' i'm still nowhere nearer to being activated and i'm actually now in another 24 hour update with a provision of something maybe happening by the 15th. It's now beyond a joke.

I thought i'd turn to google to see if any other plusnet/outreach orders have been stuck... and i was amazed (i wasn't) to find numerous other people being fobbed off some for up to 3 weeks.

Is there anyone on this forum that can help with this? Can i contact Openreach myself? Or am I better just picking a new supplier who might actually come through on a promise?

Thanks

Re: PLEASE HELP! Order 'stuck' with Openreach

Gel — Fri, 12 Aug 2022 06:24:14 GMT

No you can't deal with O/R directly; you should have seen in the press they are suffering strike action currently.
https://www.ispreview.co.uk/index.php/2022/07/38000-bt-and-openreach-staff-to-strike-as-last-minute-talks-attempt-fails.html

Re: PLEASE HELP! Order 'stuck' with Openreach

Gandalf — Tue, 16 Aug 2022 13:18:42 GMT

Hi there,

I'm really sorry for the delay with your order. I can see it completed on the 12th and you look to be up and running now?

topic Re: PLEASE HELP! Order 'stuck' with Openreach in My Order

PLEASE HELP! Order 'stuck' with Openreach

Re: PLEASE HELP! Order 'stuck' with Openreach

Re: PLEASE HELP! Order 'stuck' with Openreach