topic Re: Router Set Up in My Order

Router Set Up

Callum9621 — Mon, 08 Aug 2022 19:42:05 GMT

I have moved into a new property and have had my line installed today. But I have had no communication via email, or telephone whether I can turn my router on or not yet. I'd appreciate if someone could help me as soon as possible.

Re: Router Set Up

dvorak — Mon, 08 Aug 2022 19:47:57 GMT

Moderators Note

This topic has been moved from My Router to My Order

Re: Router Set Up

jab1 — Mon, 08 Aug 2022 20:01:20 GMT

@Callum9621 Welcome to the forums. When you say you had your line installed today, do you actually mean a physical installation - i.e there was none there before, or do you mean it has been 'switched on' - reactivated?

When you placed your order - or very soon after, you would have been given a date on which Plusnet would expect your broadband connection to be active - have you had that?

Re: Router Set Up

Callum9621 — Mon, 08 Aug 2022 20:24:21 GMT

I'm guessing it was reactivated as no one came to the property.
I have checked my emails and have not received anything notifying when my broadband would be activated.

Re: Router Set Up

jab1 — Mon, 08 Aug 2022 20:28:48 GMT

@Callum9621 Not disputing what you say, but have you had any communications regarding phone and/or broadband connection?

Re: Router Set Up

Callum9621 — Mon, 08 Aug 2022 20:31:03 GMT

I had confirmation of line installed today at 9am. I have had no details of when I can turn on my broadband.

Re: Router Set Up

jab1 — Mon, 08 Aug 2022 20:39:16 GMT

Can I suggest you log into your Plusnet Member centre and see if there are any open 'Questions' showing? were you advised when you phone would become active (prior to the message telling you it was)?

Re: Router Set Up

greygit — Tue, 09 Aug 2022 00:17:44 GMT

I have a distinct dislike of the use of the word 'question' in respect to a problem managememt system. When it comes to problems it is a case of reporting a problem, and not asking a question. Or perhaps some (possibly not you) might consider it a case of semantics. It isn't working <> Why isn't it working. Statement/question. And if the latter then there's rarely (if ever) an answer to the question,

Re: Router Set Up

jab1 — Tue, 09 Aug 2022 06:00:56 GMT

@greygit As I may have said before - if you have no constructive reply to a topic, it is best not to bother posting.