https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882357#M23550 <P>So. I join up, and set my engineer visit for Friday 12th August between 1pm and 6pm, with a request to make it nearer to the latter. I get a phone call to say the engineer will visit between 8am and 1pm. NOOOOOOO!!!!!!</P><P>I have requested the later time because nobody will be in. Replying to the telephone call has netted no response, so what do I do?</P><P>Secondly.</P><P>On my online chat before ordering, I was told that I could have unlimited fibre extra for £23pm, and when I paid the initial fee, it worked out at £24.99pm. I know it is only £2, but it is now the principal. I have spoken on the phone with 3 different people, provided a transcript of the online chat as evidence, and still nobody is acknowledging me. I am now at the point of cancelling the service within the 14 days allowed, and going elsewhere.</P><P>Are Plusnet always this bad?</P><P>Do any of the staff read this?</P> Sun, 07 Aug 2022 12:36:54 GMT Quinny1 2022-08-07T12:36:54Z https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882357#M23550 <P>So. I join up, and set my engineer visit for Friday 12th August between 1pm and 6pm, with a request to make it nearer to the latter. I get a phone call to say the engineer will visit between 8am and 1pm. NOOOOOOO!!!!!!</P><P>I have requested the later time because nobody will be in. Replying to the telephone call has netted no response, so what do I do?</P><P>Secondly.</P><P>On my online chat before ordering, I was told that I could have unlimited fibre extra for £23pm, and when I paid the initial fee, it worked out at £24.99pm. I know it is only £2, but it is now the principal. I have spoken on the phone with 3 different people, provided a transcript of the online chat as evidence, and still nobody is acknowledging me. I am now at the point of cancelling the service within the 14 days allowed, and going elsewhere.</P><P>Are Plusnet always this bad?</P><P>Do any of the staff read this?</P> Sun, 07 Aug 2022 12:36:54 GMT https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882357#M23550 Quinny1 2022-08-07T12:36:54Z https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882365#M23551 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG>Moderators Note</STRONG><BR />This topic has been moved from Broadband to My Order.</DIV> Sun, 07 Aug 2022 13:13:30 GMT https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882365#M23551 Strat 2022-08-07T13:13:30Z https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882370#M23552 <P>Update:</P><P>&nbsp;</P><P>Hopefully billing now sorted, so just the engineer query.</P> Sun, 07 Aug 2022 13:56:20 GMT https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882370#M23552 Quinny1 2022-08-07T13:56:20Z https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882410#M23553 Plusnet have no control over an Openreach engineers schedule.<BR />It's basically either an AM or PM booking . Mon, 08 Aug 2022 00:57:16 GMT https://community.plus.net/t5/My-Order/Engineer-visit-and-billing/m-p/1882410#M23553 dazgee1965 2022-08-08T00:57:16Z