topic Re: New Business Customer in My Order

New Business Customer

Headway — Tue, 02 Aug 2022 10:55:37 GMT

Signed up yesterday for a new business phone and broadband and phone was connected in less than 12 hours with a new number I never asked for. Wanted to transfer our existing number when we move office in a months time but no way of doing this on the start new order pages. Cannot seem to email anyone either to ask. What a farce this whole process is!!!

Re: New Business Customer

jab1 — Tue, 02 Aug 2022 10:59:30 GMT

Give the Business Team a call on 0800 023 2221

Re: New Business Customer

SammyM — Fri, 05 Aug 2022 11:45:17 GMT

Hiya @Headway,

Thanks for getting in touch and welcome aboard, we are happy to have you

I would be happy to look into this and see if it is something we can do.

Can you PM me your correct address that the number you want to keep is at?

Re: New Business Customer

Headway — Mon, 08 Aug 2022 09:34:56 GMT

Hi Sammy

We want to port over 01325 370563 which is at Unit 3.05, Business Central, 2 Union Square, Central Park, Darlington. DL1 1GL.

Can this be done.

Headway Darlington

Re: New Business Customer

Gandalf — Wed, 10 Aug 2022 12:10:09 GMT

Hi there,

I've had a look at this for you and from what I can see when you signed up online you didn't tell us you wanted to keep a particular number, so we processed your order providing you with a new number.

We emailed you on the same day that you had signed up to let you know what your new number will be.

As the phone line is now active, I'd need to renumber the line which costs £35.85. If you're happy to go ahead, let me know and I'll create a ticket which you can reply to with confirmation and I'll then place the number port.