topic Re: Powerline guarantee in My Order

Powerline guarantee

gwynedd — Sun, 31 Jul 2022 11:04:14 GMT

Bought powerline adapters in Nov 2019. One has now stopped working, and can't find any info on how to get replacement. The instructions say they are guaranteed for 3 years. I no longer have a plusnet account, I moved to BT when plusnet stopped youview.

Thanks

Re: Powerline guarantee

Gel — Sun, 31 Jul 2022 20:04:40 GMT

It won't be PN offering the guarantee, but the manufacturer; check out their website.

Re: Powerline guarantee

Gandalf — Mon, 01 Aug 2022 13:29:43 GMT

Hi there,

Our powerline adapters were supplied by BT so I'd recommend reaching out to them for help.

Re: Powerline guarantee

MisterW — Mon, 01 Aug 2022 14:20:41 GMT

I assume they were these https://www.bt.com/help/user-guides/broadband-and-wi-fi-devices/wi-fi-and-home-networking/broadband-extenders/broadband-extender-600/?s_cid=con_FURL_bbextender600

In which case there's a Freephone number to call