topic Re: FTTP upgrade and member centre account in My Order

FTTP upgrade and member centre account

onionfx — Thu, 21 Jul 2022 14:56:14 GMT

Hi,

I'm expecting an FTTP upgrade next week and my PSTN line is being removed from service at the same time.

I'm getting comms from Plusnet about the PSTN cease which also make reference to Plusnet Webmail etc being removed.

Will I retain my member centre account and all the email addresses associated with it etc?

Thanks!

Re: FTTP upgrade and member centre account

bmc — Thu, 21 Jul 2022 17:10:08 GMT

@onionfx

While you lose your phone number I've not heard anything yet about losing e-mails accounts.

You would not get e-mail as a new customer and e-mail only accounts for departing customers have been withdrawn.

You'll need to wait for a staff member to come along and clarify things for you (they're apparently very busy at the moment).

Brian

Re: FTTP upgrade and member centre account

MisterW — Thu, 21 Jul 2022 18:54:28 GMT

@onionfx I'm with @bmc here, AFAIK you should retain your account and email. If there's no staff response by tomorrow then I'd suggest calling customer services to get some confirmation.

Re: FTTP upgrade and member centre account

Gandalf — Mon, 25 Jul 2022 13:52:32 GMT

Yeah just to confirm if you upgrade to FTTP with us then you can keep your existing account and email addresses.