topic Re: How do I know if engineer is still coming? in My Order

How do I know if engineer is still coming?

Mewcenary — Tue, 19 Jul 2022 10:57:03 GMT

Hey,

May be an obvious question, but it's not something I can see via anything on my account web pages.

I got a text a while back saying the engineer would be coming to complete my FTTP installation today (with a timeslot of 1pm to 5pm).

Is there a way of knowing this is still in the schedule and hasn't been lost?

Thanks!

Re: How do I know if engineer is still coming?

Longliner — Tue, 19 Jul 2022 14:10:07 GMT

Sorry there isn't. Openreach techies work down a list of jobs and if one takes longer than expected the remainder may be delayed. Plusnet can only place the order after which it's up to Openreach. Infuriating I know but you'll just to hope for the best.

Mike

Re: How do I know if engineer is still coming?

Mewcenary — Tue, 19 Jul 2022 14:43:51 GMT

It's all good: Engineer has been and gone, and now hitting 800+ Mbps! A nice update from my previous top speeds of 50-60, that's for sure.