topic Re: Usual checking line error in My Order

Usual checking line error

Hedless_Chiken — Wed, 13 Jul 2022 09:21:54 GMT

Hi, Thankyou for despatching my router but there is still a big red cross on the checking line. You have also issued me a new phone number (which is fine). I wondered why the delay as its been like this for a week with no word. Is there anything I can do or is there any update on whats going to happen? The old broadband we had at this house is now gone and it feels like the 1980s here now. Many Thanks.

Re: Usual checking line error

Baldrick1 — Wed, 13 Jul 2022 09:57:13 GMT

Moderators NoteThis topic has been moved from Broadband to My Order

Re: Usual checking line error

Hedless_Chiken — Thu, 14 Jul 2022 09:47:06 GMT

Anyone? I tried phoning twice but no one answered for over 30 mins both times.

Re: Usual checking line error

Hedless_Chiken — Thu, 14 Jul 2022 10:22:17 GMT

Sorry to bang on about this. My email says its a transfer of a phone number that isnt / wasnt my number. Thats quite concerning.

Re: Usual checking line error

jab1 — Thu, 14 Jul 2022 10:28:50 GMT

@Hedless_Chiken Staff response on here can be a little slow at the moment, but I'm sure they will get to you once they can tear themselves away from Twitbook. 😉

Re: Usual checking line error

Hedless_Chiken — Fri, 15 Jul 2022 08:08:43 GMT

This can be ignored now everything is working. I think the moral of the story here is to ignore all the texts about delays and the red crosses on the order tracker.

I did get through to customer support and the lovely operator said that everything is fine and dont worry about these things. I believe it was a merge on the broadband and voice lines and everything will be up and running as planned. I was sceptical but she was right, in fact it all came on earlier than expected.

So anyone else getting weird delay messages, check with customer services if you can get through, it could be just false messaging.

Thankyou.