topic Re: FTTP Upgrade in My Order

FTTP Upgrade

daleh43 — Fri, 08 Jul 2022 18:34:29 GMT

Hi,
I've just upgraded to FTTP 500mb with installation due on 21st July. The cost was £40.99 per month on a 24mth contract.
I've just received my confirmation email and its saying £47 per month
What's going on?? I'm not paying that. If its correct then I'll cancel
Thanks

Re: FTTP Upgrade

dvorak — Fri, 08 Jul 2022 18:57:53 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: FTTP Upgrade

RHines — Sat, 09 Jul 2022 08:18:59 GMT

It's fine. It's the after contract price is all. I had the same thing in my confirmation emails, I did still receive the correct price on first bill. Here is what my broadband page shows.

Re: FTTP Upgrade

LaurenB — Tue, 12 Jul 2022 13:19:53 GMT

Hiya @daleh43, thanks for taking out our FTTP

Did you do the upgrade via your member centre? Do you have a screenshot at all of the deal you agreed to so I can take a further look for you?

Re: FTTP Upgrade

asm46598 — Sun, 17 Jul 2022 11:14:01 GMT

Similar thing happened to me. Upgrade page said £30.99 for 24 months (Full Fibre 145) but confirmation email said £35.

Re: FTTP Upgrade

SammyM — Mon, 18 Jul 2022 12:26:09 GMT

Hello @asm46598,

I'm really sorry this has happened and for the confusion I know it will be causing. I would like to look into this for you, please can you PM me your account username?

Re: FTTP Upgrade

asm46598 — Mon, 18 Jul 2022 12:54:54 GMT

Thanks, I contacted customer support and they sent me an email confirming the correct price.

Re: FTTP Upgrade

SammyM — Mon, 18 Jul 2022 12:58:10 GMT

Awesome, I am happy to hear that.

Please get back in touch if you need any further help.