topic Re: Contract renewal in My Order

Contract renewal

Dev — Fri, 01 Jul 2022 22:19:39 GMT

I have renewed my contract with PN. However, the old contract and price still appear on my dashboard and it seems that the new bill was charged at the old price when I was advised that the new contract went live on 06/06/22.

Re: Contract renewal

adamwalker — Tue, 05 Jul 2022 12:39:08 GMT

Hi there @Dev, I'm really sorry for the issue with this. It looks like the new contract hasn't activated correctly for some reason. Would you prefer us to credit the over-payment against your account balance so that it deducts from the next bill or would you prefer a refund?

Re: Contract renewal

Dev — Wed, 06 Jul 2022 00:12:34 GMT

Thanks, Adam, can you credit my account. Thanks a lot.

Re: Contract renewal

adam945 — Mon, 11 Jul 2022 15:24:06 GMT

Good afternoon @Dev, thanks a lot for getting back to us. That's all been sorted out for you, I've also sent an email across across explaining what's gone wrong, and what we're doing to rectify things going forward. You'll also be able to access the open ticket here.

Re: Contract renewal

Dev — Tue, 12 Jul 2022 01:06:55 GMT

Thanks a lot Adam.