topic Re: Gift Card email in My Order

Gift Card email

Darren8282 — Wed, 01 Jun 2022 09:48:26 GMT

Hi guys I've finally got internet fixed ( phew) only last thing to sort is the £100 gift card for signing up. Should have received email by now but nothing. I check every email I receive and checked all spam. Nothing at all.

Could someone get this email sent out as would like to receive the gift card before it actually expires.

Cheers

Re: Gift Card email

LaurenB — Fri, 03 Jun 2022 16:22:22 GMT

Hiya @Darren8282, thanks for getting in touch.

Can you advise how you signed up, was it direct via our site or was it done via a Third party site?

Re: Gift Card email

Darren8282 — Fri, 03 Jun 2022 16:46:36 GMT

Via your website.

Re: Gift Card email

Darren8282 — Sun, 05 Jun 2022 11:54:38 GMT

Is this gonna get sorted or not?

Re: Gift Card email

adamwalker — Mon, 06 Jun 2022 15:25:42 GMT

Hi Darren, I've just chased this up for you and have added a ticket to the account about that which you can access here: https://www.plus.net/wizard/?p=view_question&id=225012679

Re: Gift Card email

Darren8282 — Mon, 06 Jun 2022 17:11:08 GMT

Yes and responded. Your incorrect though I signed up and it clearly says £75 Gifft Card not £100 as I said, my bad. Offer is still actually active till the 8th of June so you can't say I offer is not part of my sign up because that's simply not true.

Re: Gift Card email

Darren8282 — Sat, 11 Jun 2022 11:31:42 GMT

For anyone looking at thread with similar issue this is the private response I got.

Thanks for getting back in touch.

That offer shown on the website means that there is are offers available that have a reward card available. Not all deals that are shown during the sign-up process contain them. If you are able to provide image proof from the time of signing up that the deal in question provided a reward card, we would be able to action this, but otherwise we would unfortunately be unable to do so.

Sorry for any inconvenience.

Kind regards,

<Deleted>

Absolute blatant lies. I know exactly what it said during sign up hence why I asked about the £75 gift card. Provide a photo lol? Yeh I always take random photos of sign up process. Absolute farce not even fussed about the fact it's £75 now it's simply the moral side of it and being called a liar on not so many words. Not an issue though as I said in reply. I'll sort it another way.

Moderators Note: Personal information moved to an area visible to Plusnet . See Forum rules

Re: Gift Card email

LaurenB — Fri, 10 Jun 2022 10:00:25 GMT

Hiya @Darren8282, thank you for getting back to us.

I have provided a further response on the open ticket here for you: https://www.plus.net/wizard/?p=view_question&id=225012679

Re: Gift Card email

Darren8282 — Fri, 10 Jun 2022 14:08:49 GMT

Thanks. I'll let you delete this thread 👍

Re: Gift Card email

LaurenB — Fri, 10 Jun 2022 15:00:37 GMT

Thanks @Darren8282, the thread will remain in place but you are able to mark this as fixed

Have a great weekend!

Re: Gift Card email

Baldrick1 — Sat, 11 Jun 2022 11:41:03 GMT

@LaurenB I've marked it as fixed.

Re: Gift Card email

Zander1 — Wed, 07 Sep 2022 14:41:28 GMT

I am also waiting on my £100 voucher, I have the chat transcript from the agent and a screenshot of the £100 reward card offer. Our broadband has been in use since 01/07/22 however I haven't received an email or letter. I've emailed a few times and left a post in the forum however not received a reply.

Re: Gift Card email

Gandalf — Mon, 12 Sep 2022 13:59:17 GMT

@Zander1, apologies for the delayed response, we're fairly busy at the moment.

I've picked this up now and I'm just having a look through the PMs you've sent.

I'll PM you back shortly.