topic Router not arrived in My Order

Router not arrived

ParaPCL — Sun, 05 Jun 2022 14:27:18 GMT

Hello

I had an email on 25th May saying the router was on it's way: Date of dispatch: 25th May 2022

My service went live on 30th May but still no sign of the router. My front door is at the back of the property but I did look in the common area of the front of the building and nothing there either.

I wonder if an admin could check, or maybe it just got caught up in the Jubilee bank holidays?

Many thanks.

Re: Router not arrived

adamwalker — Tue, 07 Jun 2022 12:43:37 GMT

Hi there, I'm really sorry that your router hasn't reached you yet, it definitely should have by now. I'll get another one sent out for you, would you mind dropping me a private message just to confirm the address please?

Re: Router not arrived

ParaPCL — Thu, 09 Jun 2022 09:01:24 GMT

Hi Adam

Thanks for your reply, that's great. I don't seem to have the option to send you a PM, can you direct me?

Many thanks.

Re: Router not arrived

bmc — Thu, 09 Jun 2022 09:11:42 GMT

@ParaPCL

I believe you need to make at least two posts before you have access to PM

Click on Adam's name in the window to the left of his post.

Brian

Re: Router not arrived

ParaPCL — Fri, 10 Jun 2022 13:09:58 GMT

Thanks Brian.

I think (hope!) this is my 3rd post. There wasn't a PM option when I checked just now.

Maybe this one will tick a box. Mark