topic Re: Engineer Visit for New Plan in My Order

Engineer Visit for New Plan

Vipul — Thu, 19 May 2022 23:14:52 GMT

Hi,

I ma just signing up for a new contract and it has added:

You’ve requested an engineer for this date

We'll confirm this date within a couple of days.

There is an existing phone line here so:

1. Is an engineer actually needed - I've never had one call to connect an existing line before

2. If no visit is required will the £49.99 one off charge be deducted - this isn't included in the pricing from what I can see, so surely that breaches advertising and ofcom regulations in itself?

Thanks,

Vipul

Re: Engineer Visit for New Plan

jab1 — Fri, 20 May 2022 05:03:12 GMT

@Vipul Are you switching from an ADSL connection to FTTC? Are you an existing PN customer, or moving from (say) TalkTalk/Sky?

Re: Engineer Visit for New Plan

Vipul — Fri, 20 May 2022 07:52:40 GMT

Hi,
We're switching from Zen fibre, so there's a line here already and, I assume, it's on the BT system.

Thanks

Re: Engineer Visit for New Plan

jab1 — Fri, 20 May 2022 08:05:03 GMT

OK, if you are switching from FTTC to FTTC, I'm wondering if this is an external engineer, as switching on FTTC may involve BT/OR having to visit your local cabinet.

Re: Engineer Visit for New Plan

Gandalf — Fri, 20 May 2022 09:16:26 GMT

Hi @Vipul,

I'm really sorry for the confusion. From what I can see at the address you've given us when signing up, there's no active line showing in the supplier systems, so I wonder if your line may be registered at the wrong address?

Could you firstly though PM me to confirm your full address including a house or flat number if you have one?

Re: Engineer Visit for New Plan

Vipul — Fri, 20 May 2022 10:25:38 GMT

Thanks,

That might be the problem because your system didn't show my address and I had to enter it manually, I will mesage you as soon as I figure out how.

Vipul

Re: Engineer Visit for New Plan

agedgopher — Fri, 20 May 2022 10:48:59 GMT

Hi @Vipul

To PM a staff member you click on their name to the left of their post and a new page will open, there

will be a grey box on the right hand side saying personal message. Click on that.

Re: Engineer Visit for New Plan

Gandalf — Fri, 20 May 2022 11:25:03 GMT

Awesome thanks Vipul,

I've just picked up your private message and before I go ahead to change the address we've got for you and replace the order to takeover your line, could you just drop me a reply on the ticket I've created Here to confirm you're happy for me to?