topic Re: Landline number in My Order

Landline number

Andrew11 — Sun, 10 Apr 2022 09:07:24 GMT

I have recently switched and told I could keep my current number but in a email got given a new one. Is there a way of keeping it?

Re: Landline number

Baldrick1 — Sun, 10 Apr 2022 09:46:35 GMT

@Andrew11 Welcome to the forum.

You need to contact Plusnet without delay. Ring the Customer Options Team on 0800 013 2632.

Re: Landline number

adam945 — Mon, 11 Apr 2022 10:51:34 GMT

Hey

Thanks a lot for getting in touch and I'm really sorry for the confusion caused here. I've just had a quick word with our Provisioning Team and have been advised that the number has been recently ceased by the old provider. We therefore need to wait 14 days for it to come out of quarantine.

In the meantime, we're processing a New Line Installation on a new and temporary number. Once you're active, we'll get a Renumber order placed.

Re: Landline number

Andrew11 — Mon, 25 Apr 2022 17:36:57 GMT

My home phone and broadband are now active so I need to do anything now about changing the number?

Re: Landline number

Gandalf — Mon, 25 Apr 2022 19:05:52 GMT

Hi Andrew,

I've escalated this with our suppliers number porting team to return your landline number to the available pool so I can get it back for you, because currently your number's not showing as available to touch.

I'll message you back tomorrow when I know more.

Re: Landline number

Gandalf — Thu, 28 Apr 2022 08:41:53 GMT

Hi Andrew,

I've been dropping you e-mails via your account but just to confirm here, you should have your landline number back now.

Let me know if you have any further issues.