topic Re: Flashing orange Hub2 since activation in My Order

Flashing orange Hub2 since activation

Krhatigan1 — Thu, 21 Apr 2022 07:41:03 GMT

I received the activation email from Plusnet yesterday, so plugged in my router as directed at around 7pm. The light went green for a few seconds but very quickly went to a flashing orange. I followed the troubleshooter, which said it could be until midnight, but it is still flashing orange today at 8am. I have done a factor reset, unplugged and replugged the broadband cables. I have also manually tried to enter my username and password on the broadband settings, as it is still on setup@plusdsl.net, but none of these have worked. I called plusnet who said that there was an outage in my area, and others are also affected. This seems like a crazy coincidence to me, that there is an outage the first time I attached the router! I have also checked online and cannot see any outage or service problems anywhere. He told me an engineer would be out today, but it wouldn’t be fixed until at least tomorrow morning, but could be up until the 23rd and to call back if it still wasn’t working. I have now been without broadband for nearly a month, which is becoming frustrating! Any ideas on how to speed it up?

Re: Flashing orange Hub2 since activation

Baldrick1 — Thu, 21 Apr 2022 10:32:50 GMT

Moderators Note

This topic has been moved from Fibre.

Re: Flashing orange Hub2 since activation

SammyM — Thu, 21 Apr 2022 16:10:59 GMT

Hiya @Krhatigan1,

I'm really sorry to her you are experiencing an issue with your connection after going live and for the frustrations this is causing.

I have checked the account and I cannot see any outage that is ongoing currently, which mean this has now been resolved and it is showing that the router is out of sync.

Can you PM me the an image of how the router is connected to your telephone socket?