topic Re: Order router hasn't arrived in My Order

Order router hasn't arrived

benp — Wed, 20 Apr 2022 10:48:48 GMT

Ordered a new hub2 a couple of days ago. Was supposed to be delivered yesterday and never came. Now on the plusnet website it's saying the new broadband is ready to use and I just need to set it up.
Obviously this can't happen as I haven't received it. Is there any way to track the order to see where it is, whether it's delayed or gone missing?

Re: Order router hasn't arrived

jab1 — Wed, 20 Apr 2022 13:23:28 GMT

@benp Plusnet Hubs are sent by 1st. class standard mail, so are not trackable. The postal service is STILL a little disrupted, so delays can still occur. If you haven't got the Hub by Saturday, come back and say so.

Re: Order router hasn't arrived

bmc — Wed, 20 Apr 2022 13:39:19 GMT

@benp

If you are simply changing provider rather than going from ADSL to FTTC then your old router might work if you can change settings (some are locked to the provider).

Brian

Re: Order router hasn't arrived

Gandalf — Wed, 20 Apr 2022 14:25:25 GMT

Hi there,

I can see we've not put your Hub Two in the post yet, because of the delay with your fibre upgrade which is due to go through on the 26.04.22. We've automatically placed the order for the new router this morning though so all being well, it should be in tonight's post and you should receive it within the next couple of days.