topic Re: Long wait for broadband activation in My Order

Long wait for broadband activation

dantdj — Thu, 14 Apr 2022 08:48:01 GMT

Hi,

I've just received a text through saying I should expect my broadband line to be activated on the 3rd May - is there any way of bringing this date forward? I need the flexibility to work from home, but while I don't have active broadband I can't do this.

On a previous thread I raised here, it was said that "restarting the phone line can typically be done in two days, with broadband activation being 5 days later", but the current stated activation would be close to 15 working days since the cease order on the current line ended 😕

Re: Long wait for broadband activation

jab1 — Thu, 14 Apr 2022 08:55:44 GMT

@dantdj If you are getting a new FTTC service, your connection date relies on BT Openreach engineer availability, as they have to make the physical connection in the street cabinet.

Re: Long wait for broadband activation

dantdj — Thu, 14 Apr 2022 09:00:52 GMT

Ah, seems likely it might be that then. I think the line existed already and this is just a takeover, not sure if that effects anything? Sounds like I might be out of luck though either way haha

Re: Long wait for broadband activation

jab1 — Thu, 14 Apr 2022 09:04:20 GMT

Yea, the phone activation is an automated action, the FTTC isn't.

Re: Long wait for broadband activation

Townman — Thu, 14 Apr 2022 10:28:43 GMT

@dantdj

The time to activate broadband is predicated on the chosen product, who was the previous supplier and BT engineer availability. My 5 day suggestion was best case, based on the existing configuration being on BTw infrastructure (not LLU) and a same as provision - that is no swap between ADSL / FTTC.

Sorry that those expectations were not met on this occasion.

Re: Long wait for broadband activation

dantdj — Thu, 14 Apr 2022 10:39:28 GMT

Hey, yeah, sorry, I'll plead a lot of ignorance on quite how these things operate so far - I didn't mean to say I expected it as the most possible time, it just seemed strange to me that it was so far over. I'm pretty sure the previous tenant was on BT (at least I saw a BT router when I viewed the place), but I'm guessing there's something or other that requires some attention 😅 They might not have been on FTTC maybe.

Appreciate all the help from you both!