topic Status of my upgrade question in My Order

Status of my upgrade question

nolza2045 — Mon, 11 Apr 2022 08:25:50 GMT

Hello I upgraded my package online to fibre extra last week and paid for a plusnet hub two but:
1) I didn’t receive any confirmation emails about it
2) the plusnet hub two didn’t arrive in the post yet but the payment for it did go through

I wonder if someone could look into it if possible please

Re: Status of my upgrade question

bobpullen — Mon, 11 Apr 2022 09:13:43 GMT

The system will aim to dispatch the hub a few days before activation of the upgraded service. I believe the change is scheduled for the 14th, so would expect ordering of the hub to take place today.

Keep an eye on things, and if you haven't received an order/dispatch notice in the next 24 hours then let me know and I'll nudge things in the right direction (I could do this now, however I'm interested to ensure the automation is working as it should).

Re: Status of my upgrade question

nolza2045 — Thu, 14 Apr 2022 14:00:23 GMT

Hello, the Hub Two arrived on the 12th and the upgraded service happened on the 14th.

Thank you.

Moderators Note

The Fix correctly assigned.