topic Re: Waiting for at least an update in My Order

Re: Waiting for at least an update

Kaybee — Thu, 31 Mar 2022 09:12:15 GMT

Hello

I placed my order last Friday and I have not had any updates on the process. Could provide an update please as my work is internet dependent.

Looking forward to your response.

Re: Waiting for at least an update

dvorak — Thu, 31 Mar 2022 09:32:44 GMT

Moderators Note

This post has been split into its own topic for better visibility and to help staff.

Re: Waiting for at least an update

adam945 — Thu, 31 Mar 2022 09:33:00 GMT

Hey @Kaybee, thanks a lot for getting in touch and I'm really sorry about that. Our automated system couldn't place the orders to provide you with a service as you have an SOGEA line registered to your property.

This just means that the orders had to be placed differently, which has now been done. A confirmed activation date should be issues within the next 72 hours.

For future reference as well, it's best to create a new topic rather than comment on existing ones, this is just to avoid any confusion on the threat.

Re: Waiting for at least an update

Kaybee — Thu, 31 Mar 2022 11:01:32 GMT

Hi Adam

Noted! Thank you for your help.

Re: Waiting for at least an update

adam945 — Fri, 01 Apr 2022 07:09:58 GMT

Good news @Kaybee, the orders that I placed yesterday have now progressed, your services will be going live on 12/04/22 at any point up to midnight

Let me know if you have any further questions at all.