topic Re: Phone line transfer order cancellation in My Order

Phone line transfer order cancellation

soul7817 — Wed, 30 Mar 2022 22:35:06 GMT

Dear Sir/Madam,

I decided I no longer wish to transfer my home phone to Plusnet. Please cancel the phone transfer order.

Thank you

Re: Phone line transfer order cancellation

dvorak — Thu, 31 Mar 2022 06:13:44 GMT

You can’t cancel orders on the forums, speaking to the customer options team is the way to do it.

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Re: Phone line transfer order cancellation

LaurenB — Thu, 31 Mar 2022 15:29:52 GMT

Hiya @soul7817, thanks for getting in touch. I'm sorry to hear that you want to cancel your transfer to us! Is there a reason why that I could help you with at all?

Though of course not what we want, if you are looking to cancel, you will need to speak with the Customer Options Team on the number @dvorak has provided above

Re: Phone line transfer order cancellation

soul7817 — Thu, 31 Mar 2022 15:47:58 GMT

Hello Lauren, its ok now, sorted. Thanks